Dissatisfied customer

My car is insured with IWYZE and was involved in an accident on 16/10/2023. I submitted my claim on 18/10/2023 with all the required documentation. The claim was then assigned to a senior assessor Ivan Fourie. I'm very dissatisfied with the way he is handling my claim. He doesn't communicate with me unless I call him to enquire about the progress of the claim. Till today 6 weeks later the claim hasn't been finalized. I'm constantly being told that validation process is in progress. What's more upsetting is that I have paid a full monthly premium for a car I'm not even driving. Being involved in an accident is stressful on it's own and no one needs an insurance company that will add to it.