dissatisfied client with the service I'm getting.

Good morning, I'm very dissatisfied with the bad service I'm getting. I was involved in an accident a month ago and iv supp**** my insurance with the necessary information they have requested. Even today I'm still been asked the very same questions iv been asked from the start of the investigation, iv been told that the assessors have written the car off and now I don't know what else they are waiting for or maybe any loophole? I'm really struggling to go to work I'm a shift worker can't be able to use public transport, I'm getting disciplined at work for late coming. Iv had a courtesy car and iv returned it back on the 12th of January when I ask about getting it back I'm told that he's now focusing on finalising the claim. When will that be? When he's busy asking me random question. I'm having a baby who's only 4 days old I can't be stressing about my insurance who I have been committed in paying my monthly premium accordingly.