dissatisfied client

Good Day,

Dissatisfied client.

I am very much disappointed in Iwyze.

Spoke to one of your consultant by the name of Neo which he advised that I am due for cash back in February 2019 however he cannot give the figure as to how much am I supposed to receive he then transferred my call to the relevant department and spoke to Tshediso who advised that my cash back benefit has been changed/moved to August 2021 due to missing one month premium because of one consultant who failed to explain the process.

Was on 6months maternity leave and been paying my premiums on a monthly basis and never skipped before , just because could not afford to pay for only one month and phoned in between June and July to make arrangements for that month… spoke to the consultant which our conversation ended up being handled by one of the Team leader’s whom I explained my problems to, she made it very clear that should I skip payments my policy will lapse and that is very understandable. My intension was not for my policy to lapse since I had it from 2016 without claiming anything .

To my surprise by being on maternity leave and therefore missing one payment due to small negligence by consultant and having explained my situation which I was not in control of then I forfeited my cash back benefit , it doesn’t make sense at all

Regards, Tebogo Madisa