Disregard for Customers Wishes

<p>During December 2014, Iwyze unilaterarly deducted my monthly premium about 3 weeks before the specified date. After complaining, I was assured that a "thorough investigation" will be undertaken and and assured me that this will not happen again. Alas, in Decmber 2016, the same thing did happen again. Once again a 'thorough invesgigation" was undertaken and the same assurance was given but via a phone call!</p> <p>i have made two representations to have this put in wriitng and "while team leaders will be consulted", no formal communication is forthcoming. Maybe they have no control over their systems. Go Figure</p>