Disgusting service of Iwyze

Iwyze is only interested in our premiums but has the worst service ever. I got involved in a car accident on 29 Jan 2021 caused by another driver. When enquiring about refund I learned that my file was kept at liability department because it was presumed that I was the one at fault, where did they get such information only them can explain. After forwarding them the accident report I was then removed from liability and promised that they will now recoup the money from the third party which they are unable to. They don't provide any feedback whatsoever unless I'm the one making a follow up. The last time we had a conversation was in October last year where I was called by the supervisor by the name of Thando who promised me that she'll make sure that the agent handling my claim provides me with feedback every two weeks, which never happened even once, only because I told them that I will now review them in hellopeter. Till today I'm still waiting for a mere feedback. I'll be changing to another company soon