DISGUSTING SERVICE FROM IWYZE GAP COVER

I had a Gap Cover policy with Old Mutual. Their service and turnaround times was extremely efficient and their staff knowledgeable and extremely helpful. I was informed in 2016 that my Policy would now be changed to Iwyze. Well what a disappointment. I submitted a claim on the 16th April, since then I have received no feedback unless I follow up. I have sent many e mails but NOBODY from the the call center e mail address ********** bothers to answer your e mails. You are totally ignored. Unless you call, you get nowhere. They constantly give you different reference numbers and generally have a bad attitude. Twice when I have called I have been told they require further information. Well how am I supposed to know they require further information if I have not been asked!!! They also give you a time limit to submit this additional information that you know nothing about. I am disgusted with their service. Finally today after sending two e mails with no response, I again call the call center. After holding on forever, I am told yes they now have all the documentation and it will take a further 7 days to review!!!! I asked for confirmation of this and I am told it will be e mailed to me. Really, like the other e mails from the 16th of April I am still waiting for??? I hope Old Mutual will step in and sort this out, really not a good for their reputation. I still have not received the said e mail confirming they have all they require to process the claim and I am not expecting to as all their promises are empty and their service is circus!!!!