DISGUSTING SERVICE FROM IWYZE

we have had an incident on 02/05/2023 at home where the garage was broken into and goods ******. a claim was logged with Iwyze on 04/05/2023. there has been no sign of them until the 08/05/2023 requesting documents and photos. everything was submitted to them by the 15/05/2023. the claims handler then disappeared and no feedback from anyone until the 26/05/2023 when we received a call saying an assessor is going to come out to the premises on the 29/05/2023 to investigate. what the hell are you going to investigate almost 1 month since the incident.

28/05/2023 i spoke to the assessor and he mentioned that by the end of the week (02/06/2023) the claim will be finalized.

on the 02/06/2023 when we contacted him (Kreban Govender), he says he couldn't get a hold of the witnesses so its not finalized. when i told him it was his duty to contact us and let us know he was just rude and refused to listen to me. I requested to speak to his manager which is refused to give me details of. He has even **** that he didnt say that it will be finalized by end of the week.

This is totally unacceptable. the biggest mistake we made going to Iwyze as they are the most ridiculous insurance company ever with the RUDEST and NONcustomer service staff!