Disgusting Service from Claims

I write this complaint with so much disappointment and disgust in the service that my partner has recieved from this insurance company. He had an incident on the 3rd of August 2022 and almost a month later, the claim has not been concluded. The lack of feedback is appalling to say the least!!! Not once has he received a call from the representative (Veronica) who is assisting with the claim, this individual only sends emails asking for information which she is able to obtain on her side. She is definitely *********** and needs to be replaced by someone who is fit to do this job better. If this is the person you want to be a representative for your company, then we are definitely moving our business elsewhere! The worst part is that the car has not even been assessed.... A month later!!!! Honestly, this is by far the worst insurer... We need this claim finalized by close of business tomorrow. If not, this will be escalated to the lawyers and the Osti.... This service is disgusting and definitely does not match what we pay monthly premiums for.