disgusting service

1 star is too high, have been a client for more than 2 years, asked them if i can add another vehicle to my policy, they said it's fine i may. i have on email the quote on the 2 vehicles and was also advised i qualify for a discount because i have 2 vehicles with them. just to call them again later the week and be advised they don't allow that. because me and the person who will be driving the car does not live under one roof. now how do you quote me then??? based on what info did they generate the quote? extremely bad service and i will not recommend. now they state that the do apologize but the second car i added will be more than originally quoted because i don't qualify for the discount. what happens when you put people in positions that simply can't do the job... if they change their story like this, can you imagine when you have a claim??....