Disgusting service

Good day

I have called twice on the 28 May and didn't get any assistance left a message for an urgent call and still no assistance, I don't appreciate this kind of service as I have always been a loyal paying customer, I noticed that you guys are debiting on the wrong day if you look at my policy you will see the debit order is set for the 15th of every month, I will not pay unpaid charges cause it's not my problem you'll debiting on the wrong day, I expect urgent feedback.

Should you wish to call during the week I am only available at 12:45 or 16:35

Regards Tenille