Disgusting service!!!!!!

I called to report the accident on Friday 26/01/17 at about 10:26 a.m. and I did not receive any call after the vehicle was towed to the panel beaters. I then had to call on Monday morning and I was advised that there was no claim reported and right now you can imagine as a client I am starting to panic as to where was my car towed to? The consultant advise me that she will call me back and she did not until I called back and spoke to Pretty Moeng. She then managed to log the claim for me which I am not sure why the previous consultant did not do the same ?and she also advised me of the terms and conditions of my policy which I was not informed about when I took the policy? I called on Wednesday morning to try and cancel the claim I held on the line for about 20min and I then decided to send Pretty an e-mail regarding the matter.I then Pretty to cancel my claim and requested my car to be towed to my place as I have decided to fix it myself, she has decided to ignore my e-mails for the past 2 days and I finally decided to call the contact center and spoke to Sbusiso and requested to speak to a manager,he patronized me and said there were no managers if i need to speak to a senior person I can then speak to the Maintenance Senior or Building Senior? Wow really? I am so levered I have no words to express my anger right now ,I just want my car to be towed back to my place today!!!!!!! And maybe we can just need to cancel the policy as well because I am not going to be treated like this.