Disgusting Poor service and very incompetency

Item: iWYZE
Rating: 1
Author: Tebogo C

Dealing with Iwyze is a nightmare, I have submitted my claim on the 1st Jan 2022 is 40 days later without any feedback, been calling and they been promising to come back to me, the level of incompetency, poor service and lack of reporting back is disgusting, all necessary documents where send, Monday they promised to call me back today is Thursday, the person allocated to my claim I have send so many emails without any feedback....

My claim number *** Mr. Tebogo Chuene

Helpful (0)

Replies (2)

iWYZE's replyOfficial

10 Feb 2022, 14:53

Dear Tebogo

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team

iWYZE's reply10 Feb 2022, 14:53

Official

Tebogo C's updateReviewer Update

22 Feb 2022, 21:06

Thanks BUT my claim has not been resolved from the 1st January today is the 22nd Feb, please assist with a way forward. I think this I need to take it to my legal team to deal with it or Ombudsman, if I am not getting any responses within 24hours .. I have never missed a premium I'm very disappointed

Tebogo C's update22 Feb 2022, 21:06

Reviewer Update