Disgusting customer service

Iwyze insurance sucks, we took the iwyze car insurance over the phone, and they didn't explain additional excess, until the consultants was asked about the first 6 months claim, and all of sudden we had single car accidents and they are telling us to pay this additional, worse is that they don't want to send us recording, and they simple days it's client responsibility to read the policy thoroughly for them is to explain that there additional excess after you'll read it your self and on top of that they are saying that on the next anniversary it will be removed. And their never call until we have to call them, and they'll tell you we were about to call and keep on explaining **** and *******. This insurance is disgusting and annoying and full of lies