GR
Grant R

1 reviews | Active since Jul 2021

28 Jul 2021, 08:43

Disgusted and Appalled!!!!!!

I signed up with Old Mutual Gap Cover in 2019 and phoned the consultant and went through their brochures thoroughly as I needed the Gap to be able to cover any shortfall we had in the future with regards to pregnancy. My Wife fell pregnant in September 2020. I received a change of policy which stipulated that they are no longer covering any shortfall on pregnancy in December 2020. I tried to move Gap covers, however no one would take us on due to the fact that my wife was pregnant. I tried to phone to see if Old Mutual would cover as my wife was pregnant before the changed the policy. The advisor was unable to give me the answers and said I must submit the relevant documents once everything was complete. I have submitted all the documents and they have all been rejected!!! I have spoken to a number of advisors expressing my frustrations and they are unable to help. I feel that I have been ****** as I have been paying a monthly premium for a number of years and unable to use the service. This should of been an enjoyable time for me with my newborn, however all I have been doing is worrying how am I going to cover this shortfall! It is unacceptable and I feel that they should be covering my claims!!!

0
Replies (4)
iWYZE
iWYZE's reply28 Jul 2021, 10:45
Official
Dear Grant
 
We acknowledge receipt of the complaint and the contents have been duly noted.
 
Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
 
Regards
The iWYZE Team
GR
Grant R's update02 Aug 2021, 09:26
Reviewer Update
Still no feedback???!!!
iWYZE
iWYZE's reply02 Aug 2021, 11:00
Official
Dear Grant

We note that our Objections team are attending to your complaint. 

A specialist will reach out to you shortly. 

Kind regards
The iWYZE Team

GR
Grant R's update10 Aug 2021, 09:11
Reviewer Update
Been 2 weeks since I wrote this review and no answers as yet?! I will be taking this to the Ombudsman.