1 reviews | Active since Sept 2016
DISGUISTED WITH IWYZE
<p> I had an accident on Saturday the 10th of September. I lodged a claim with my insurance company(Iyzwe). only to be told that my access amount is R8450 whereas in the policy document it is stated R4500. I've been communicating with Asanda Banoyi and we have not reach an agreement. He is adamant and stating that if i dont pay they will not release my car. </p> <p> </p> <p>My claim reference is 953425</p> <p> </p> <p><strong>On the policy document is stated as below</strong></p> <p>**Excess: Basic/Selected R3950</p> <p><br />Window glass R950</p> <p> </p> <p>Regular driver under 25 or Licensed less than 3 years or Claim incident within 6 months of start date of policy or Driver at the time of the incident is not the regular driver R4500</p> <p> </p> <p>Additional Excess N/A.</p> <p> </p> <p>VERY ****ED WITH IWYZE !!!!!!!!</p> <p> </p> <p> </p>
Complaint ref. MF-***
We regret to hear that your excess matter was not clarified with you. Please now that we have escalated to our Claims – Motor management to investigate what was disc used and the outcome will be communicated with you soon. Please contact us at *** should you have any further enquiries. We look forward to resolving this matter in a manner that you will find satisfactory. Regards, Rodwell
iWYZE Team
Complaint ref. MF-***
We regret to hear that your excess matter was not clarified with you. Please now that we have escalated to our Claims – Motor management to investigate what was disc used and the outcome will be communicated with you soon. Please contact us at *** should you have any further enquiries. We look forward to resolving this matter in a manner that you will find satisfactory. Regards, Rodwell
iWYZE Team
Thanks for reply, but what i see now you only reply to make the people think that you do attend to the complains. Now everyone is just giving the difination of additional access N/A at their own way to make me feel better. And I asked if i will get my access money back and they are saying I will only get this money after 3 years whereas you are going to get money from outsurance. I am very disappoited because I called outsurance to find out how long does it take for Iwyze to claim and they said that depend on my insurance.
And someone from Iwyze told me that additional access N\A on my policy document is mistake they didnt mean that there will be no additional access.
And prefer working on the document that the explanations that i am getting.
Everyone at Iwyze is just useless.
I REGRET THE DAY I PICKED UP MY PHOHE AND CALL IWYZE FOR INSURANCE.
Thanks for reply, but what i see now you only reply to make the people think that you do attend to the complains. Now everyone is just giving the difination of additional access N/A at their own way to make me feel better. And I asked if i will get my access money back and they are saying I will only get this money after 3 years whereas you are going to get money from outsurance. I am very disappoited because I called outsurance to find out how long does it take for Iwyze to claim and they said that depend on my insurance.
And someone from Iwyze told me that additional access N\A on my policy document is mistake they didnt mean that there will be no additional access.
And prefer working on the document that the explanations that i am getting.
Everyone at Iwyze is just useless.
I REGRET THE DAY I PICKED UP MY PHOHE AND CALL IWYZE FOR INSURANCE.
Hi Sibongile, Rodwell from the Client Care Dept. confirmed calling you and assisting with your above matter. He has since SMS'd you his direct line should you have further enquiries. Best regards, iWYZE Team.
Hi Sibongile, Rodwell from the Client Care Dept. confirmed calling you and assisting with your above matter. He has since SMS'd you his direct line should you have further enquiries. Best regards, iWYZE Team.
As I said that you reply so that the public think that you do solve problems whereas you not. Iwyze prefer explaining things that are the benefit to them not following the policy document which is the agreement between me and them.
As I said that you reply so that the public think that you do solve problems whereas you not. Iwyze prefer explaining things that are the benefit to them not following the policy document which is the agreement between me and them.