Disgruntled client over unprocessed claim

I submitted a claim with iWyze and I followed up my claim with Gloria Mashete and Thami Ndaba, respectively. They both acknowledged that they saw that I have submitted all necessary documents for my claim, but the documents are not yet uploaded onto their system. My life and the lives of my family members have been disrupted by the incident, and the fact that we don't have a car. Someone trespassed into my yard and set my car on fire. I have no alternative transport and schools are reopening next week. I don't know what am I going to do next week as I am now without a car, and iWyze is taking its time to process my claim. My family and I are dealing with the trauma of the incident, and now I have to deal with the frustration of my unprocessed claim and finding alternative transport for myself, kids and my husband. I need a solution to my problems, and that's why I have insurance.