PK
Paul K
1 reviews | Active since May 2012
12 Dec 2022, 11:35
Disgraceful LACK of service
After signing up with Old Mutual Insurance in November 2022, the service has been absolutely disgraceful. I cannot get ANYONE to respond to my MANY EMAILS AND CALLS. I STILL do not know if I am fully covered despite taking my car to be inspected by their appointed agent. I have a copy of the inspection report and on the same day (25 November 2022) The report was emailed to them. Two days ago I forwarded the report to Old Mutual and AGAIN requested acknowledgment of receipt of this. If I am in an accident and die or am in a coma, my family will be left to deal with this fiasco. THIS IS NOT WHAT I SIGNED UP FOR. SHOCKING AND TOTALLY UNACCEPTABLE BEHAVIOR FROM A SUPPOSED MARKET LEADER. To make matters worse, they were quick to deduct my premium on the 01 December 2022. I'm regretting leaving Outsurance. 😪
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Replies (5)PK
Paul K's updateReviewer Update
12 Dec 2022, 10:58It is SO SAD that PAYING CLIENTS have to go to such extremes to get MAJOR organizations to provide a SERVICE. I certainly will not be getting friends and family to join Old Mutual/ Iwize. I have sent all the RELEVAN information to you PLUS copies of my MANY EMAILS sent over the past THREE WEEKS
PK
Paul K's update12 Dec 2022, 10:58
Reviewer Update
It is SO SAD that PAYING CLIENTS have to go to such extremes to get MAJOR organizations to provide a SERVICE. I certainly will not be getting friends and family to join Old Mutual/ Iwize. I have sent all the RELEVAN information to you PLUS copies of my MANY EMAILS sent over the past THREE WEEKS
PK
Paul K's updateReviewer Update
14 Dec 2022, 09:44THREE DAYS ago I was contacted by Maritza Cornelius who has the very fancy title of Assessor: Complaints and Continuous Improvement. WHAT A JOKE. She promised me the earth and produced NOTHING. FOUR WEEKS TO GET A SIMPLE ANSWER. PEOPLE do yourself a favour stay AWAY FROM OLD MUTUAL AND IWIZE. THEY ARE TOTALLY USELESS. I now have to go through the whole procedure of looking for a new insurer. Old Mutual has cost ME TIME AND MONEY. As a pensioner this does NOT GO DOWN WELL WITH ME.
PK
Paul K's update14 Dec 2022, 09:44
Reviewer Update
THREE DAYS ago I was contacted by Maritza Cornelius who has the very fancy title of Assessor: Complaints and Continuous Improvement. WHAT A JOKE. She promised me the earth and produced NOTHING. FOUR WEEKS TO GET A SIMPLE ANSWER. PEOPLE do yourself a favour stay AWAY FROM OLD MUTUAL AND IWIZE. THEY ARE TOTALLY USELESS. I now have to go through the whole procedure of looking for a new insurer. Old Mutual has cost ME TIME AND MONEY. As a pensioner this does NOT GO DOWN WELL WITH ME.
PK
Paul K's updateReviewer Update
14 Dec 2022, 09:46THREE DAYS ago I was contacted by Maritza Cornelius who has the very fancy title of Assessor: Complaints and Continuous Improvement. WHAT A JOKE. She promised me the earth and produced NOTHING. FOUR WEEKS TO GET A SIMPLE ANSWER. PEOPLE do yourself a favour stay AWAY FROM OLD MUTUAL AND IWIZE. THEY ARE TOTALLY USELESS. I now have to go through the whole procedure of looking for a new insurer. Old Mutual has cost ME TIME AND MONEY. As a pensioner this does NOT GO DOWN WELL WITH ME.
PK
Paul K's update14 Dec 2022, 09:46
Reviewer Update
THREE DAYS ago I was contacted by Maritza Cornelius who has the very fancy title of Assessor: Complaints and Continuous Improvement. WHAT A JOKE. She promised me the earth and produced NOTHING. FOUR WEEKS TO GET A SIMPLE ANSWER. PEOPLE do yourself a favour stay AWAY FROM OLD MUTUAL AND IWIZE. THEY ARE TOTALLY USELESS. I now have to go through the whole procedure of looking for a new insurer. Old Mutual has cost ME TIME AND MONEY. As a pensioner this does NOT GO DOWN WELL WITH ME.
iWYZE's replyOfficial
19 Dec 2022, 08:15Dear Paul
We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please note that we have escalated your complaint to the team for urgent assistance.
Regards
The iWYZE Team
iWYZE's reply19 Dec 2022, 08:15
Official
Dear Paul
We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please note that we have escalated your complaint to the team for urgent assistance.
Regards
The iWYZE Team
PK
Paul K's updateReviewer Update
19 Dec 2022, 08:42I've been told THREE TIMES my complaint has been escalated. Please take the time to look up the definition of "URGENT" Can you imagine being in an accident or badly injured and you are Insured with Old Mutual/ Iwize. With them urgent could be a response anytime between 3 to 4 WEEKS. Even Maritza Cornelius with the fancy meaningless title has accomplished NOTHING. YOU TAKE FIVE DAYS JUST TO RESPOND TO MY COMPLAINT HERE ON HELLOPETER. BUT COME THE 01 JANUARY 2023 AND BOY YOU CAN BET OLD MUTUAL/ IWIZE WILL GET THEIR GRUBBY LITTLE PAWS ON MY MONTHLY PREMIUM. PEOPLE STAY AWAY FROM OLD MUTUAL/ IWIZE. YOU WON'T BE SORRY.
PK
Paul K's update19 Dec 2022, 08:42
Reviewer Update
I've been told THREE TIMES my complaint has been escalated. Please take the time to look up the definition of "URGENT" Can you imagine being in an accident or badly injured and you are Insured with Old Mutual/ Iwize. With them urgent could be a response anytime between 3 to 4 WEEKS. Even Maritza Cornelius with the fancy meaningless title has accomplished NOTHING. YOU TAKE FIVE DAYS JUST TO RESPOND TO MY COMPLAINT HERE ON HELLOPETER. BUT COME THE 01 JANUARY 2023 AND BOY YOU CAN BET OLD MUTUAL/ IWIZE WILL GET THEIR GRUBBY LITTLE PAWS ON MY MONTHLY PREMIUM. PEOPLE STAY AWAY FROM OLD MUTUAL/ IWIZE. YOU WON'T BE SORRY.