Hellopeter
Share Your Experience
NM
Ntombifuthi M

1 reviews | Active since Sept 2016

15 Sept 2016, 13:56

Disappointment and poor customer services

<p>I sent my car to elegant sqaure penal beaters as per iwyze suggested after two months and taking back my car four times I still don't have my car.Iwyze has failed me while I am being ill treated,humilaited and abused of my customer rights by Elegant Square penal beaters.This has resulted me being admitted in hospital for acute stress and suffering financial strains and still my complaint is falling on deaf ears....because the owner of the Elegant Square is friends with the appointed accessor by iwyze</p>

0
Replies (2)
iWYZE
iWYZE's reply16 Sept 2016, 11:14
Official
Complaint ref: MF-*** We regret to hear that the issue with your vehicle has still not been sorted but we have confirmation that Lysandra Venter, the cliams team leader, has been assisting in this regard. We note that there is e-mail communication between Elegant Square Panel Beaters, iWYZE and VW SA attending to your matter. We now just anticipate the outcome. I have asked Lysandra to priorities your matter and keep you updated. We look forward to resolving this matter in a manner that you will find satisfactory. Regards Rodwell Josiah Complaints Resolution Officer
iWYZE
iWYZE's reply19 Sept 2016, 08:43
Official

We confirm that the repairs to your vehicle have been completed and do apologies for the repairs taking some time. We are also sorry to hear that you had to be hospitalized but can confirm that Miss Lysandra Venter was assisting and keeping you updated on the progress of the repairs to your vehicle. We note that the only matter regarding your vehicle has been escalated to VW SA and they will be keeping you updated.

Best regards, Rodwell

iWYZE Team