PK
Puseletso K
1 reviews | Active since May 2014
20 Oct 2015, 16:47
Disappointing service from iWYSE
As if experiencing a near death experience with my 2 kids in the car in a hit and run is not enough, getting a run around from an insurance company does not make things easier. <br> After a conversation with the consultant confirming the value of my car (85000), 3 days later he comes back with a value more than 20000 less than what he has confirmed initially. My polo vivo was a right off and I did the evaluation of my vehicle 2 months ago and as per the report there were no dents on my vehicle. The consultant apparently states that the assessor's report had \old damages"as dents everywhere on the car.<br> Before my car was towed on the 11th October by SMD"
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Replies (1)iWYZE's replyOfficial
21 Oct 2015, 09:13Hello Letso04,
Firstly, we gald to hear that you and your kids were not injured in the accident and sorry to learn that you are unhappy with the service that you have received from iWYZE and how your claim was handled.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref. MF-***
We can confirm that your matter has been escalated to our Claims - Motor Dept. to review and the Team Manager from the Claims Dept. will call you soon.
Should you have any more enquiries, please contact us on ***.
Best regards,
Rodwell
iWYZE Team
Firstly, we gald to hear that you and your kids were not injured in the accident and sorry to learn that you are unhappy with the service that you have received from iWYZE and how your claim was handled.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref. MF-***
We can confirm that your matter has been escalated to our Claims - Motor Dept. to review and the Team Manager from the Claims Dept. will call you soon.
Should you have any more enquiries, please contact us on ***.
Best regards,
Rodwell
iWYZE Team
iWYZE's reply21 Oct 2015, 09:13
Official
Hello Letso04,
Firstly, we gald to hear that you and your kids were not injured in the accident and sorry to learn that you are unhappy with the service that you have received from iWYZE and how your claim was handled.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref. MF-***
We can confirm that your matter has been escalated to our Claims - Motor Dept. to review and the Team Manager from the Claims Dept. will call you soon.
Should you have any more enquiries, please contact us on ***.
Best regards,
Rodwell
iWYZE Team
Firstly, we gald to hear that you and your kids were not injured in the accident and sorry to learn that you are unhappy with the service that you have received from iWYZE and how your claim was handled.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref. MF-***
We can confirm that your matter has been escalated to our Claims - Motor Dept. to review and the Team Manager from the Claims Dept. will call you soon.
Should you have any more enquiries, please contact us on ***.
Best regards,
Rodwell
iWYZE Team
