MS
Maggie S
1 reviews | Active since Aug 2019
07 Aug 2019, 23:01
Disappointing customer service
My car got damaged on Tuesday - I called iWyze as I was still insured for the whole of August 2019. iwyze wants to dispute my claim because I moved to another insurer ALTHOUGH their agent told me SEVERAL TIMES over our telephone conversation that I’m still insured with iwyze until the end of August. I was told they would get back to me by the end of business Tuesday BUT NOTHING. I called their call Centre and no one has answers for me.
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Replies (2)
iWYZE's replyOfficial
08 Aug 2019, 11:30 Dear Magdeline,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
iWYZE's reply08 Aug 2019, 11:30
Official
Dear Magdeline,
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
MS
Maggie S's updateReviewer Update
13 Aug 2019, 04:16I’m extremely disappointed. I’ve been making numerous calls, till this day no one from Iwyze has given me answers. They keep telling me they’ll call me back but nothing. Wow I’m really disappointed in Nedbank Iwyze.
MS
Maggie S's update13 Aug 2019, 04:16
Reviewer Update
I’m extremely disappointed. I’ve been making numerous calls, till this day no one from Iwyze has given me answers. They keep telling me they’ll call me back but nothing. Wow I’m really disappointed in Nedbank Iwyze.