Disappointed with lack of service from Iwyze

Iwyze has disappointed me in the past month. Telephone calls went unanswered, sending an SMS to the 33771 number only got me the automatic response and no one called. Similarly an email to the customer care center failed to get me an agent to call me, despite the promise to call within two working days. I hope someone eventually calls me as I urgently need to speak to an agent regarding my policy. COVID-19 should not be an excuse for poor service