Disappointed

In 2018 April I claimed and had challenge my car was involved in an accident. That is when I got adviced of HelloPeter as it is said to help many ppl out there. Indeed since involving HelloPeter my claim process started moving n I got communication from Iwyze.

Now 2022/03/19 my other car got in an accident under the same Iwyze insurance. Had trouble where the ppl handling claim had to be changed and was made aware only of that when I made enquiry. No spontaneous updates. And now all of the sudden my cover is cancelled for no apparent reason on the 05/05/2022,I insisted it be reinstated and I was communicated that it did get reinstated. That happens while the claim was pending validation that took almost 2 months( it was a mayor accident) very understable.To my surprise on the 12/05/2022 I get the message that my claim is received. Same day afternoon I get an email that my claim was rejected. No valid reasons and unfairly nothing is offered at all.Today I enquired why this is happening this way and the way forward. Got a nice response from Rassie. Then 2 hours later I get to hear via SMS that my POLICY WAS CANCELLED ON THE 05/05/2022. And I'm amazed because the debit order which went through on the 02/05/2022 and bounced back don't know why it was successfully debited on the 06/05/2022

I'm very confused on how the IWyze is treating me when I'm in time of need. And why can't they reject my money all along when I was paying for in case the worst happens to the car???

I don't know if Is the old mutual thing because even the home and life cover I have under it, same troubles I got this month.