DH
Dvid H
1 reviews | Active since Sept 2016
06 Mar 2024, 15:34
Deliberate delay on 3rd party claim by Quest Claims which Represent Old Mutual Client
Their client deliberately crashed into my car because he was unable to drive in August 2023. Not sure how they insured a business client whose drivers can't drive. Evidence was provided to Platinum Advisors and Quest Claims - lady called Mary-Ann Jordan who acknowledged the mistake and over 6 Month later the matter is not settled even after she committed to fixing this within 90 days.
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Replies (4)
iWYZE's replyOfficial
09 Mar 2024, 15:29Good day Dvid Hlaps, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. RegardsThe iWYZE Team
iWYZE's reply09 Mar 2024, 15:29
Official
Good day Dvid Hlaps, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. RegardsThe iWYZE Team
DH
Dvid H's updateReviewer Update
12 Mar 2024, 09:25I won't be surprised if the escalation will disappear into thin air or take a year as well, it's been 6 days and there is nothing being done. Just like the query which took almost a year to be resolved, it's very scary how such an established organization treat customers like this in a very competitive market like this. Even more scary when one realize the kind of frustrations other customers are going through! I ll have to advice my wife to take away the business account and other 12 products we have with you guys.
DH
Dvid H's update12 Mar 2024, 09:25
Reviewer Update
I won't be surprised if the escalation will disappear into thin air or take a year as well, it's been 6 days and there is nothing being done. Just like the query which took almost a year to be resolved, it's very scary how such an established organization treat customers like this in a very competitive market like this. Even more scary when one realize the kind of frustrations other customers are going through! I ll have to advice my wife to take away the business account and other 12 products we have with you guys.
DH
Dvid H's updateReviewer Update
12 Mar 2024, 19:07I have long rep**** to that email and made follow up on it, and until today there is no feedback. Must I copy and paste the responses here?
DH
Dvid H's update12 Mar 2024, 19:07
Reviewer Update
I have long rep**** to that email and made follow up on it, and until today there is no feedback. Must I copy and paste the responses here?
DH
Dvid H's updateReviewer Update
12 Mar 2024, 19:44Pity I can't paste screenshots here, I responded to her on the same day and made follow up again yesterday. Send me an email where I can forward this email and Portia Mapengo received those emails too
DH
Dvid H's update12 Mar 2024, 19:44
Reviewer Update
Pity I can't paste screenshots here, I responded to her on the same day and made follow up again yesterday. Send me an email where I can forward this email and Portia Mapengo received those emails too