ON
Onke N
1 reviews | Active since May 2015
28 May 2015, 13:21
Delays
Good day<br> <br> I registered my insurance claim for damages to my vehicle with iWYZE on 23 March 2015. <br> After numerous follow up from my side, the claim was eventually approved in April 2015.<br> The repairs were awarded to Superbody Repairs in Paarden Eiland, Cape Town.<br> The date now is 28 May 2015 and my car still has not been returned to me.<br> Surely this period is excessive. It has been over 2 months since my car was in an accident and towed away.
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iWYZE's replyOfficial
28 May 2015, 15:42Hello ONgwane,
Thank you for your correspondence received in our office on 28 May 2015.
We do apologise for the lack of feedback and that the vehicle is taking so long to be repaired.
I have escalated the matter to Claims Dept. and they will contact you shortly to acknowledge and assist. We will also be investigating what the delays are and why.
The Reference Number MF-*** provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***.
Kind Regards
Tasmin
iWYZE Team
Thank you for your correspondence received in our office on 28 May 2015.
We do apologise for the lack of feedback and that the vehicle is taking so long to be repaired.
I have escalated the matter to Claims Dept. and they will contact you shortly to acknowledge and assist. We will also be investigating what the delays are and why.
The Reference Number MF-*** provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***.
Kind Regards
Tasmin
iWYZE Team
Best regards,
iWYZE's reply28 May 2015, 15:42
Official
Hello ONgwane,
Thank you for your correspondence received in our office on 28 May 2015.
We do apologise for the lack of feedback and that the vehicle is taking so long to be repaired.
I have escalated the matter to Claims Dept. and they will contact you shortly to acknowledge and assist. We will also be investigating what the delays are and why.
The Reference Number MF-*** provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***.
Kind Regards
Tasmin
iWYZE Team
Thank you for your correspondence received in our office on 28 May 2015.
We do apologise for the lack of feedback and that the vehicle is taking so long to be repaired.
I have escalated the matter to Claims Dept. and they will contact you shortly to acknowledge and assist. We will also be investigating what the delays are and why.
The Reference Number MF-*** provides direct access to your complaint so that we can provide prompt feedback.
In the mean time, if you have any queries, please do not hesitate to email ***.
Kind Regards
Tasmin
iWYZE Team
Best regards,