Delayed Vehicle Claim

On 04 April 2023 a white BMW hit my car, I contacted Iwyze and reported the accident. According to the Iwyze app, the assessors report was received on 10 April 2023, to date (03 May 2023) the claim is still on the validation stage. I was promised on multiple occasions by 'senior validator/assessor' that my claim would be paid out, instead it turned into footage being seeked (Iwyze was looking for footage almost a month after the accident happened). The person handling my claim Mr Mohlaba Makholoane is now ignoring my calls, emailing 'senior people' also doesn't help, ontop of that the courtesy car must be returned on 06 May 2023. Tomorrow will be a full month since the accident occurred, it has been a stressful period and the service received from Iwyze hasn't helped at all.