KT
Kufayayo T

1 reviews | Active since Aug 2012

26 Nov 2024, 12:19

Delay tactics, poor service and you still pay from your pocket!

My first and last claim with Iwyze! Had poor customer service from the get go with the person handling my claim. He was rude and unprofessional. Took them 2 months just to validate the claim as Iwyze intentionally delayed the process. Another 3 months to get the vehicle repaired and this wasn’t major repairs. During this whole process due to their delays car hire expired and they refused to extend it although the delay was from their side, which ment I had to pay from my own pocket for 3 months to have a car to go to work with! Absolute nightmare, horrible customer service!

0
Replies (1)
iWYZE
iWYZE's reply26 Nov 2024, 15:21
Official
Good day Kufayayo Toni
 
Thank you for bringing this matter to our attention. We sincerely apologize for the frustrating experience you’ve encountered during the claims process. This is not the standard of service we strive to provide, and we regret the delays and poor communication you’ve described.

Your feedback has been escalated to the relevant team for immediate review, and we are working to address the issues raised. We deeply regret any inconvenience caused and appreciate your patience as we resolve this matter.
Thank you for giving us the opportunity to improve. 

Regards
The iWYZE Team