1 reviews | Active since Jun 2010
Delay in validation of claim and car hire expired
<p>I had an incident of a ****** car on the 04th of March 2017 and the vehicle was recovered the following day. However the car was only removed from recovery location by police on the 8th of March, the following day on the 9th of March I registered a claim after realising there were damages. Elena Ngwenya handled the claim and indicated to me that she will handle the claim to the end. However after a week, the claim was tranfered to Laurence Coetzee without informing me. I only found out when i made inquiries. The claim was approved on 29 March 2017. it took the whole month to auhourise the claim. All this time my vehicle was with the panel beaters for assessment. It was handed over for assessment on 09 march 2017 and i had to get a car hire as the vehicle indicators were not working even though the car is drivable. The Authorization on 29 March 2017, did not include locking system even though the assessor had it on the list and the assessor indicated that the dash board be repaired but Mercedes indicated that the dash board be replaced. meanwhile the 30 days car hire expired and was instructed to return the car. i was told by Iwyze that the panel beaters can allow me to drive my car until the parts available as that is the norm. howerver their service provider refused handing the car over to me because their claim its risky for their business. Iwyze authorized the lock system on 04 April 2017 and the dash board on 11 April 2017. I am sitting without a car and we still waiting for parts from overseas because of delays from Iwyze and late authorization yet they tell me that they cant help with courtsy car, the delays were necessary. Their nominated service provider Precision and sons only ordered the dash board after the authorisation on the 11/04/2017 and indicated that it will take 3 weeks for the parts to arrive in the country. Its been two months without a car and Authorization took more than a month.</p>
Just a follow up on this complain: I phoned Iwyze again this morning and I spoke to Naledi. She put me on conference call with Precision and Sons who are Iwyze service providers for repairs. Naledi was very helpful, i would give her 5 stars. Unfortunately I cant change my review of Iwyze as Naledi is escalating the matter to her manager. Will update you and change the review if the feedback is positive and I get help. But in Naledi I trust.
Just a follow up on this complain: I phoned Iwyze again this morning and I spoke to Naledi. She put me on conference call with Precision and Sons who are Iwyze service providers for repairs. Naledi was very helpful, i would give her 5 stars. Unfortunately I cant change my review of Iwyze as Naledi is escalating the matter to her manager. Will update you and change the review if the feedback is positive and I get help. But in Naledi I trust.
Update: Three days later, I am still waiting for the feedback from Naledi. She has since dissapeared and has not called back after leaving many messages. I am very dissapointed. I tried to get hold of the manager myself since the report on the system says Naledi is still waiting feedback from her manager. However the manager Lin Alexander was busy and promised to call me back. I will wait and see as to when she will respond to my cry for help. As for Iwyze service provider, Precision and Sons, they promised to check as to how far and when the parts are expected to arrive and thatpromise was last week and still waiting. More than a month now the service advisor at Precision and Sons doesnt know if we have parts and cant send me proof of when parts were ordered. Very shocking service.
Update: Three days later, I am still waiting for the feedback from Naledi. She has since dissapeared and has not called back after leaving many messages. I am very dissapointed. I tried to get hold of the manager myself since the report on the system says Naledi is still waiting feedback from her manager. However the manager Lin Alexander was busy and promised to call me back. I will wait and see as to when she will respond to my cry for help. As for Iwyze service provider, Precision and Sons, they promised to check as to how far and when the parts are expected to arrive and thatpromise was last week and still waiting. More than a month now the service advisor at Precision and Sons doesnt know if we have parts and cant send me proof of when parts were ordered. Very shocking service.