MU
Mirna U
1 reviews | Active since Mar 2011
01 Mar 2015, 17:26
Deductions on the WRONG date. Get it right!!
You send them a \contact me for a quote"email and your phone rings in 5minutes flat.<br> BUT<br> You send them a complaint e-mail and they just don't bother contacting you! I've sent a mail on 31 January 2015 complaining that even though I specifically asked for the deduction date to be the 1ST"
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iWYZE's replyOfficial
02 Mar 2015, 10:51Hello MrsLady,
Thank you for your Hellopeter correspondence received in our office on 02 March 2015.
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter regarding the debt order date has been escalated to our Client Services Dept. who will be looking into the matter and will be in contact with you soon.
In the mean time, if you have any queries, please contact us on ***
Kind regards
Rodwell
iWYZE Team
Thank you for your Hellopeter correspondence received in our office on 02 March 2015.
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter regarding the debt order date has been escalated to our Client Services Dept. who will be looking into the matter and will be in contact with you soon.
In the mean time, if you have any queries, please contact us on ***
Kind regards
Rodwell
iWYZE Team
iWYZE's reply02 Mar 2015, 10:51
Official
Hello MrsLady,
Thank you for your Hellopeter correspondence received in our office on 02 March 2015.
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter regarding the debt order date has been escalated to our Client Services Dept. who will be looking into the matter and will be in contact with you soon.
In the mean time, if you have any queries, please contact us on ***
Kind regards
Rodwell
iWYZE Team
Thank you for your Hellopeter correspondence received in our office on 02 March 2015.
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter regarding the debt order date has been escalated to our Client Services Dept. who will be looking into the matter and will be in contact with you soon.
In the mean time, if you have any queries, please contact us on ***
Kind regards
Rodwell
iWYZE Team