Debits account after policy been cancelled

In December 2016 I requested my car insurance to be cancelled. Despite the email the policy still commenced and debuts went off for months. After calling in, they requested a time stamp of the email which I sent and another email was sent. I Received a refund reference in March and was told it would take 3 months for them to process the refund. Since then, I have emailed several times and made numerous phone calls to client services and old mutual to be told someone will get back to me. To date I have not received any refund.

Poor client service and even worse delivery. I would not recommend Iwyze to anyone.