Debited Twice after i called to remove the vehicle

So i called the call center in August to remove a vehicle but only to my surprise they still debited the premiums for a vehicle that i asked to be removed . I even sent emails to the Wyze HUb and no one called me to date so i decided to call in today to query because i cannot pay for something i don't have i must say the service and customer care is pathetic. So i must send them proof of purchase for a vehicle that i called in and asked to be removed 2 months ago and still sent emails to follow up . Its not like I cant reverse it at the bank but its not about the money its about about TREATING A CLIENT FAIRLY