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marizelle O
1 reviews | Active since Jan 2014
07 Mar 2025, 12:33
Debit when eva
I was initially happy to take up this insurance as I dont have any vechicle insurance. But then they decide to just deduct a debit order with out my consent. My paydate is on the 20th monthly. I never agreed to a debit order on the 6th. They literally just decided to take funds where I did not plan for it. I phoned client care just to hear their system stated that it is the 6th and that I have to wait 7 to 14 days to get my money back. Why must I wait that long if I did not agree to it in the first place?
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Replies (2)
iWYZE's replyOfficial
07 Mar 2025, 13:29Good day Marizelle,
We apologize for the inconvenience caused by this unauthorized debit. We understand your frustration, and this is certainly not the experience we aim to provide. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards,
The iWYZE Team
We apologize for the inconvenience caused by this unauthorized debit. We understand your frustration, and this is certainly not the experience we aim to provide. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards,
The iWYZE Team
Best regards,
iWYZE's reply07 Mar 2025, 13:29
Official
Good day Marizelle,
We apologize for the inconvenience caused by this unauthorized debit. We understand your frustration, and this is certainly not the experience we aim to provide. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards,
The iWYZE Team
We apologize for the inconvenience caused by this unauthorized debit. We understand your frustration, and this is certainly not the experience we aim to provide. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards,
The iWYZE Team
Best regards,
iWYZE's replyOfficial
18 Mar 2025, 11:38Good day Marizelle,
We can confirm the team called you back and assisted with resolving your complaint.
Regards,
The iWYZe Team
We can confirm the team called you back and assisted with resolving your complaint.
Regards,
The iWYZe Team
Best regards,
iWYZE's reply18 Mar 2025, 11:38
Official
Good day Marizelle,
We can confirm the team called you back and assisted with resolving your complaint.
Regards,
The iWYZe Team
We can confirm the team called you back and assisted with resolving your complaint.
Regards,
The iWYZe Team
Best regards,