BD
Ben D

1 reviews | Active since Mar 2018

23 Mar 2022, 23:39

Debit Order going off despite several requests to terminate contract with IWYZE

I sold my car which had been insured with IWYZE and requested IWYZE to arrange termination of the contract. They continue to take money off my bank account every month. This is a strategy they use to make money as when you are taking insurance they will call you instantly. Business dealings need to be open and honest and not take advantage of the consumer. IWYZE need to honor their part whether one is taking new insurance or terminating existing insurance.

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Replies (1)
iWYZE
iWYZE's reply25 Mar 2022, 09:32
Official
Dear Ben
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the customer care team for urgent assistance.  Kind regards The iWYZE Team