1 reviews | Active since Mar 2022
**************** from Oldmutual.
I requested a quote from Iwyze in October 2021 i accepted the quote. I was never debited for 4 months. Meaning i had no cover as far as i know after 3months the policy lapses. Then boom yesterday Oldmutual took my last R384.00 first instalment after 4 months. I called to request a refund because as far as I am concerned the policy has lapsed after 3months. The consultant was quite arrogant and said to me i can do whatever I want they will never refund me. Even the Ombudsman won't help me including Hellopeter. I will never recommend Old mutual or ever consider a policy from them again. Why debit after 4 months obviously should i have a loss im not covered it is for the first time a policy is still in force after 4 failed debit orders. This is day light *******. I hate Iwyze and im still taking this to Ombudsman they to prove how is this in my best interest. It is not like i owe them money.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate the concerns raised and provide you with a response. Kind regards
The iWYZE Team
Best regards,
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate the concerns raised and provide you with a response. Kind regards
The iWYZE Team
Best regards,
