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Puseletso M

1 reviews | Active since Mar 2017

13 May 2022, 15:59

....

What an disappointment from iwyze so the lady by the name of Terry calls me today she says she's a team leader for the claims and she's requesting more things from me instead of paying me how in competent old mutual is and my question is if I didn't complain to hello Peter how would've I known about those requests, even those things that she's requesting are not the things that can hold my claim or make them not to pay me. I'm so tired of old mutual treatment and incompetence as well as the service that they render to black people.

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iWYZE
iWYZE's reply17 May 2022, 08:49
Official
Dear Puseletso
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance.  Kind regards The iWYZE Team