Customer Service Query ***

<p>I called in today round about 11 or so and spoke to IWYZE Consultant by the name of Sharon ... I explained to her that I have received a message stating that they haven't received my premium so I wanted assistance in regards to that , She then requested my ID number to go into my profile and confirm my details , I was running out of airtime I then requested she calls me back if it's possible she agreed to call me back and stated that she can only do it after 3pm and I then reminded her not to forget cos this needs to be adhered to so that tomorrow I do not encounter problems with my policy. She confirmed and guaranteed that she will call me , which she never did at all. I bought airtime to call once more i didn't get hold of anyway of the Consultant regarding my request instead it was making me hold and redirecting my calls until it finished my airtime again .... </p>