"Customer Service is not Mandatory but Optional''

I am still shocked to the core that the insurance I have been claim free with for almost four years is ignoring my simplest of the simplest queries that I have logged via their website and on emails. What will happen if I had to claim for more serious issues? . My policy number is *** and since I dont settle for mediocre or no service when paying I have cancelled with you and will go where I feel valued rather than be ignored like a stop sign. When my cover lapses on the end of July I am pleading with you not to debit any money from my account.