SH
Siyakholwa H
1 reviews | Active since Jun 2024
28 Nov 2024, 10:56
Customer service
I’m not happy with your customer service. I called about the policy that was debited twice. Spoke to the lady then i was cutted or ran out of airtime when we were about to finish. The lady didn’t call me back. I called again I said spoke to the guy Lucas
There’s more questions I had about this policy as I did not get the policy document. I needed to ask more from the guy but he sounded so bored
Can someone call me please to explain clearly more about the policy I’m about to take. The guy also spoke about the tracker certificate that I have to send but didn’t explain clearly
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iWYZE's replyOfficial
28 Nov 2024, 11:08Good day Siyakholwa,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your policy. This is not the level of service we aim to provide, and we truly regret that you were left feeling unsupported.
We understand the importance of addressing your concerns, including the duplicate debit, your questions about the policy, and the tracker certificate requirements. Rest assured, we take your feedback seriously and are committed to resolving this matter promptly.
One of our team members will contact you shortly to provide a clear explanation, answer all your questions, and ensure you have all the information you need about your policy.
Thank you for your patience, and we’re here to make this right for you.
Regards
The iWYZE Team
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your policy. This is not the level of service we aim to provide, and we truly regret that you were left feeling unsupported.
We understand the importance of addressing your concerns, including the duplicate debit, your questions about the policy, and the tracker certificate requirements. Rest assured, we take your feedback seriously and are committed to resolving this matter promptly.
One of our team members will contact you shortly to provide a clear explanation, answer all your questions, and ensure you have all the information you need about your policy.
Thank you for your patience, and we’re here to make this right for you.
Regards
The iWYZE Team
iWYZE's reply28 Nov 2024, 11:08
Official
Good day Siyakholwa,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your policy. This is not the level of service we aim to provide, and we truly regret that you were left feeling unsupported.
We understand the importance of addressing your concerns, including the duplicate debit, your questions about the policy, and the tracker certificate requirements. Rest assured, we take your feedback seriously and are committed to resolving this matter promptly.
One of our team members will contact you shortly to provide a clear explanation, answer all your questions, and ensure you have all the information you need about your policy.
Thank you for your patience, and we’re here to make this right for you.
Regards
The iWYZE Team
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your policy. This is not the level of service we aim to provide, and we truly regret that you were left feeling unsupported.
We understand the importance of addressing your concerns, including the duplicate debit, your questions about the policy, and the tracker certificate requirements. Rest assured, we take your feedback seriously and are committed to resolving this matter promptly.
One of our team members will contact you shortly to provide a clear explanation, answer all your questions, and ensure you have all the information you need about your policy.
Thank you for your patience, and we’re here to make this right for you.
Regards
The iWYZE Team