Customer

After joining Iwyze since 2014, I have never experienced such appalling service. Firstly I am a pensioner. I had a claim on the 2nd of November 2022, they sent people to come and access the problem I had. They concluded that it was the underground pipe that was leaking as my yard is full of water. According to their assessment the quotation was R3200. They say I should pay excess of R2200, but according to my contract the excess is R500 and did not receive any revised contract from them. I do not have that amount. The representative told me that i will only receive R1000 from the R3200 quotation. Please advise on how to go about the matter.

Regards