********/Inconsiderate/Terrible Service

<p>On Saturday morning the 13th Aug at about 07:00 a client of Iwyze rear ended my car while moving from a traffic light. </p> <p> </p> <p>I I reported it to my insurance (KING PRICE - I must add that they are nothing but GREAT), immediately and 2 days later my vehicle went for an assessment and received an explanation on how to handle a 3rd party claim with Iwyze and a letter to this effect. </p> <p> </p> <p>By the 29th of Aug neither Tebogo Motshegoa (Iwyze client) nor Iwyze themselves had given me anything definitive to work from. Finally on the afternoon of the 29th I spoke to one Pinky Nkoe who explained how Iwyze works and provided me email addresses. </p> <p> </p> <p>I forwarded the the necessary email to;</p> <p>Pinky,</p> <p>Peggy Makgoatha,</p> <p>Paballo Kekana & </p> <p>Iwyze Claims</p> <p> </p> <p>isent my mail at 11:31am on the 30th and it was read by;</p> <p>Pinky at 11:32</p> <p>Claims at 11:36 &</p> <p>system at 11:37</p> <p> </p> <p>There was never a reply to this email. I resent the same email to the same email addresses on the 8th Sept. Today 7 days later I have heard no reply. </p> <p> </p> <p>I I am unsuccessful when trying to locate them on the phone and none of them is responding. </p> <p> </p> <p>I feel eel like a little insect trying to find help from a giant called Old Mutual Iwyze and in the mean time I am driving around in a vehicle that makes me look reckless and irresponsible while the people who are responsible for this mess couldn't care less. </p> <p> </p> <p>Can an anyone advise how to deal with this matter?</p> <p> </p> <p>Their numbers are;</p> <p>Peggy ********** 232</p> <p>Paballo ********** 294</p>