Countless calls and poor response from call centre

policy number ********** 564. Cashback bonus was not received. A 3 month bank statement was sent to your call centre agents to show that the cashback was not received. Despite the bank statement, you still insist that the cashback was processed to the correct account.

How many agents and cashback "specialists" are needed to see the simple matter that you did not process the payment to the correct account? My mother, a pensioner has called you on several occasions. She had to walk to the bank to get the 3 month statement. My sister called you more than once. I have called 3 times. Your staff do not respond or by rote claim that you have made the payment. How difficult is it to look at the debit order account and see that you made an error with the payment? You are costing a pensioner money and she wants to cancel this policy because of your terrible service. Please pick up the slack, pay the money that you owe AND compensate her for the costs and inconvenience that you have caused.

Regards Reuben - ********** 513