1 reviews | Active since May 2013
contract and terms and conditions
firstly I have insurance with them since October 2014 and I have e-mailed them 4 times and Cherylize sent me a contract with incorrect information and I e-mailed her back with right one on the 1st June 2015 and she promised to forward it to the person in charge of that. On the 9th October 2015 morning I sent Cherylize an e-mail to inform her that I still haven't received my contract BUT no reply. Same day in the evening my car stopped in Grahamstown and when I phoned them I found out that my details were never updated and in my contract I am supposed to get a hired car which I wasn't able to get as I was never told the terms and conditions for it and I even decided to cancel them towing my car as I was gonna be left stranded in a place I didn't't even know
We are sorry to learn that you are unhappy with the service that you have received from Cherylise fom our Policy Admin Dept.
Your complaint Reference is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. Specialist who will be calling you soon to assist with your policy changes and forward your amended schedule and will enquire what transpired the day your requested Roadside Assistance. The outcome will be communicated with you.
Should you have anymore enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from Cherylise fom our Policy Admin Dept.
Your complaint Reference is MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. Specialist who will be calling you soon to assist with your policy changes and forward your amended schedule and will enquire what transpired the day your requested Roadside Assistance. The outcome will be communicated with you.
Should you have anymore enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team