Content Insurance claim

I called the iWyze call centre on the 17th of June already,wanting to know what the procedure is for filing a claim on my content insurance that I took out with Old Mutual.I spoke to a gentleman by the name of Peter Walker who I explained the nature of my claim to.He asked me to hold on,which I did for about 15min then I hung up.Surely if he was accessing my profile he would have had the decency to call me back.I also sent an email to *** & received a reference number #REF***3,with a message saying I will be contacted in 2 days.Now from the 17th up until now I have heard nothing from Old Mutual Iwyze claims department.If all they want is my money for insurance that I am having a difficult time claiming for,then I need to start spending my money else where with an insurer that is serious about offering their customers excellent services.