Consultant *****ing company time and money

To whom it may concern

on the 9th of December i called Iwyze at about 08:54, i was transferred to a consultant at about 08:56. the call went through and i could hear the consultants back round noise from the call centre. The consultant did eventuially say hello after i threatened to log a complaint and then proceeded to act like she could not hear me in order to end the call. i however did not put the phone dfown and she proceeded to simply hold on the line. please give me feedback on this as it is not the 1st time i have experienced this from the Iwyze call centre. the call lasted a total of 14 minutes with the consultant simply not talking but jolding on the line. my cell phone number is ***. i do not want my problem resolved, i want to know what will happen to this consultant