********* conduct by Iwyze/ ******** policy termination

In my 12years of working in the insurance industry I’ve never dealt with a non chalant, lacking sense of Urgency Inurance company like Iwyze.

On the 20th Jan my partner received a call from Iwyze telling him that he needs to add a supporting risk because his car value exceeds R400k, he declined the offer they then informed him that policy will be cancelled in that case. this policy was accepted a year ago with just Vehicle and a cellphone, so why is it a problem now? The lady further said it was an underwriting error when the the policy was taken up, a supporting risk was supposed to be added from inception. He then asked them to debit him for the last month while he seeks for alternative insurance the lady agreed. To his surprise the next morning he didn’t see a Debit order from Iwyze when he logged on his App the policy was inactive. He called Iwyze on the 21st to check why the agreement wasn’t honored but rather an immediate termination (breach of contract) Since 30-day notice wasn’t given. The Consultant didn’t have answers but placed him on hold for long & just said she will get manager to call him back(we are still waiting for that manager to call) also bridging TCF & not treating customers fairly. we had no choice but seek alternative insurance immediately coz clearly iwyze is not interested in our business. We then laid a complaint with the complaints department only 3 days later we get a call from them “Apologizing” for the error. Im very certain if we miss a premium following a claim “im sorry it’s an error” wasn’t going to work the claim would be rejected and you would have referred us to the policy. I’m also requesting you to account for your errors and refund us premiums as per your Terms & conditions. If the policy wasn’t written up correctly from inception it essentially means that it should be VOIDED and client is entitled to all their premiums back less amount spent by the insurer. We will not accept “I’m sorry” with no accountability, I’m sorry but you messed up this policy and we tried to give Iwyze and opportunity to remedy the situation instead they made it worse by lying to us that a manager will call us back & saying that he will be re-debited and that never happened. Further to that we have asked then to put in writing why they made to many errors and reasons why policy is cancelled immediately and why we won’t get our premiums back, its been 5days and they have not bothered to respond to our email. With the knowledge that I have in this field will definitely challenging Iwyze further to the relevant Insurance boards if we don’t come to a satisfactory outcome COB today. Please don’t call us, unless you calling to discuss premium refund, kindly respond to the email sent to your Complaints box over a week ago. Thank you!