completely @ disgusted

I logged a claim the beginning of December 2017 for geyser that had burst.

The assessor came to evaluate the geyser and it was referred back to IWyze the claim was approved without excess fee required. The contractor came and fixed the geyser however they moved the geyser outside which resulted in my ceiling being removed as well.

The assessor advised that someone will come back and fix the ceiling for my bathroom and they will repaint the walls. they called and said the ceiling will be fixed but due to bad weather in December 2017 they can't come when it's raining. Till today nothing has been done. No one from iWyze followed with me regarding the claim.

I called on the 22nd of January 2018 and was advised that my claim was closed without notification or without proper job being done by the person handling the claim. I then logged a formal complaint with the complaints department on email address: ********** on Monday the 22nd of January 2018. Till today my complaint has not been acknowledged.

I received a call from the contractors to fix the ceiling they requested for an excess fee of R500.00

Clearly there is no communication at iWyze and as I am still sitting with a broken roof.