Complaint Regarding Unauthorised Car Insurance Payments and Request for Reimbur*****t

I hope this message finds you well. I am writing to formally lodge a complaint regarding the ongoing debits from my bank account for car insurance coverage that I believed had been cancelled.

I cancelled my car insurance policy with Old Mutual Gateway on 5th July 2024. At the time, I was dealing with significant health issues related to my pregnancy, as well as anxiety and depression, which required me to be in and out of hospital until November 2024. Due to my health condition, I trusted that the cancellation process had been handled correctly by Old Mutual, and I expected no further deductions.

To my surprise, I noticed in January 2025 that my bank account continued to be debited for the insurance payments. Upon contacting my bank, I was able to reverse the payments for February, January, and December 2024. Unfortunately, the bank was unable to reverse the payments for the previous months.

I would like to request that Iyeyze refund the money that was wrongfully debited after the cancellation of the policy in July 2024. The car was not in a movable condition until January 2025 and was only repaired at that time, which further supports my decision to cancel the insurance.

I trust that you will look into this matter and process the reimbur*****t for the months after the cancellation as soon as possible. I would appreciate a prompt resolution. I have sent an email to *** still awaiting response.