Complaint Regarding Claim Handling

My claim was approved almost two weeks ago. However, after the repairer assessed the vehicle, additional items were identified and submitted to your assessor, Mr. Paul Szemerel from StraightThrough. Since then, the process has been extremely frustrating and difficult. The approval process took an unreasonably long time, and when the additional claims were submitted, I was met with repeated questions and delays from the assessor.

Although the claim, including the additions, was approved on 21 August, I later received another approval on 26 August that excluded the additional items. When I contacted Mr. Szemerel this morning for clarity, he informed me that keeping him on the call would not expedite the process and further imp**** that I was preventing him from doing his work. This response was both unprofessional and dismissive, especially given that I have now been without my car for over a month.

I strongly urge IWYZE to consider conducting physical vehicle assessments rather than relying solely on images, as this may reduce the disputes and delays currently being experienced. The current process not only lacks efficiency but also leaves customers feeling unsupported when dealing with assessors who appear difficult, rude, and lacking in customer care.