Complaint -Policy number : ***

I was involved in a car accident in December 2015, with the person who bumped to me agreeing to pay the excess fee and all the details were taken. When I followed this up with Iwyze, the claim was referred to the recoveries attorney and she told me the claim was then referred back to Iwyze again and I should not contact her again. I have a trail of emails with no response at all, for my refund.