Complaint: Misrepresentation by a Old Mutual sales person

I would like to lodge a complaint of misrepresentation against the person who assisted me telephonically today Thursday, 4 November 2021. Call time 17:06 for 40 minutes.

1. Created a new life policy instead of increasing the existing - He called me because I asked to be called on the website to increase the life policy I have with Old Mutual. He confirmed this is the reason he called. - After the medical assessment, he asked for my banking details and I said he must use the existing bank details. He asked me to confirm them only to find out later that he was using the numbers I "confirmed" to create a new life policy. - Then he asked for my beneficiary, I told him to use the existing beneficiary. He asked me to confirm the name, I gave the name but he insisted I spell it. I said no. Now his new policy doesnt have a beneficiary name because he didn't increase the existing policy but started a life policy from scratch. - I asked him if he has access to my profile of the existing policy and he said yes. At no point in the phone call did he explain he is creating a new one instead of increasing my existing. 2. Overinsurance not a concern I asked him how Old Mutual ensures I am not overinsured before I pay premiums. He repeatedly insisted Old Mutual doens't take other policies into account. He said the amount I am insured for will ALWAYS be the amount Old Mutual pays at my death despite that I am planning to take insurance policies with other companies. I googled overinsurance and found an article explaining it on the website of Old Mutual. I told him he can't say Old Mutual doesn't consider other policies when Old Mutual wrote about it. He said the call is recorded which is evidence that he confirms overinsurance is not an issue. Is it true no matter how many policies I take with other companies Old Mutual will not consider me overinsured?

3. Call recording I asked him to send me the recording before I agree to the policy because I want to transcribe it and save it with my documents in case of my death for my family to show he assured me overinsurance is not an issue. He PROMISED to send it IMMEDIATELY after our call together with the policy documents. After the call, I received policy documents but not the call recording.

I am already a client of Old Mutual and did not appreciate that the outcome of the call was contrary to the explanation of the sales person. I need to trust a credible honest company with funds of my beneficiaries.

Please cancel the policy he created under misrepresentation and let me know what you will do about the complaint I am logging. I hope this matter will be resolved in a socially responsible manner so I don't have to close all my policies with Old Mutual.