Complaint about iWYZE house insurance.

I am writing to lay a complaint against iWYZE and to advise anyone who wants to take insurance with them not to. My mom insured her house through iWYZE and since it has been raining a lot, the house is leaking. She called to claim and someone came to assess the house. They sent a message that they would send people to come and fix the roof and it has been over a month that they still have not arrived. I personally called on her behalf because my mother was confused about the whole process. The lady dismissed me and in as much as I understood that they need to discuss the details with my mother, she did not politely speak to me about the whole process. They promised to call my mother and update and that has still not been done. She has called the line multiple times with no help. This is so annoying because our parents pay for these insurances for their whole lives and they are taken advantage of and never helped when they need the very help they have been paying for for many years. I am so disgusted by the behaviour from iWYZE customer care. They literally do not care about their clients and are rude.